TUI will depart from four airports starting May 17 – vacation cancellations and refunds | Travel News | Trip
TUI is expected to resume some flights and holidays from May 17, following government guidelines. However, due to the ‘traffic light’ system, the holiday provider made the decision to leave only four UK airports.
This means that all public holidays between May 17th and May 27th which do not depart from London Gatwick, Manchester, Birmingham and Bristol are canceled.
In its latest update, TUI explained, “We are sorry to say that the following holidays will not work.
“All TUI public holidays departing from England, Scotland, Wales and Northern Ireland, including flight only and accommodation only bookings, departing on May 16, 2021 or before.
“All TUI holidays, including flight bookings only, departing from any UK airport EXCEPT London Gatwick, Manchester Birmingham and Bristol, which are scheduled to depart May 27, 2021 or before.”
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A selection of additional holidays due to departure are also being canceled due to current restrictions.
All public holidays in Costa Rica, Dominican Republic, Bulgaria, Croatia, Tunisia, Egypt and Cape Verde that depart on or before June 6, 2021 have been canceled.
Vacations to Los Cabos, Mexico and Kvarner Bay, Croatia, including flight-only and accommodation-only bookings to depart before October 31, 2021, have also been removed.
TUI has further canceled all “TUI Lakes and Mountains vacations to all destinations except Switzerland, scheduled to depart on or before June 6, 2021”.
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A number of Marella cruises have also been suspended due to ongoing restrictions.
These include in particular the Marella Cruises sailing on Marella Discovery and Marella Discovery 2 which are scheduled to depart on or before July 31, 2021; Marella Cruises departs from Palma aboard Marella Explorer, scheduled to depart on or before September 25, 2021; Marella Cruises departs from Dubrovnik on Marella Explorer 2, scheduled to depart on or before October 21, 2021; TUI River Cruises on TUI Skyla are scheduled to depart on or before August 1, 2021; TUI River Cruises on TUI Maya departing on or before August 14, 2021; and TUI River Cruises on TUI Isla must depart on or before October 31, 2021.
The vacation provider assures that it will contact customers “sooner” if their vacation plans are canceled in the future.
In a statement, TUI explained: “Following the recent announcement by the UK government, customers coming from England will be subject to a new traffic light system with” green “,” amber “and” red “destinations.
“International travel is expected to resume from May 17 at the earliest.
“We are reviewing the information on this page based on each government announcement and hope to hear more in the coming weeks.”
In order to provide customers with peace of mind, TUI continues to offer its “Vacation Promise” and “Free Change Policy”.
This means that the tour operator will change bookings for free or offer customers a full refund if they cannot travel overseas due to legal restrictions, changes in FCDO travel advice, new quarantine rules, or a country on the “red list”.
“If we have to cancel your vacation for any of these reasons, you don’t have to do anything,” the TUI website explains.
“We will work on reservations based on departure date to proactively contact you as soon as possible.
“If you have an accommodation only reservation, which is not affected by the travel restrictions, and therefore you do not wish to cancel, please call us.”
Customers will also have the option to change their reservation “for free” if government rules change for their destination, meaning they will be quarantined, if new testing or vaccine rules are introduced, or if a destination “green” is “reclassified as a green watch list. or amber”.